Workers get the Blues
Posted on 09 February 2010
Employers need to motivate staff as levels of job
satisfaction have hit an all-time low, says the Chartered Institute
for Personnel and Development (CIPD). Only 35 per cent of employees
say they are satisfied with their jobs, down from 48 per cent last
summer, while 29 per cent report a worsening in standards of
living, according to a survey from the CIPD.
Workers say they are unhappy with the lack of opportunities
available to learn new skills, with almost a quarter (23 per cent)
reporting cut backs on training in response to the recession. Some
49 per cent say stress levels have increased, 24 per cent report
rises in absenteeism, and 18 per cent believe work-based conflict
has increased.
With a landscape like this, there has never been a more important
time for business owners to look at how their staff is
feeling. Even though the economic climate is so tough and
your business has probably had one of the toughest periods since
you started, one of the corner-stones of your future success (or
even survival) is the performance, attitude and motivation of your
team.
It's worth asking yourself a few key questions:
- Who in the business spends most time interacting with my customers?
- Where in our processes are the key points of service delivery?
- Who actually delivers the service we provide to our customers?
- Which of my staff would I really hate to lose as it would hamper the business?
- How much of my time is taken up with staff gripes and conflict?
- What does poor service and staff turnover really cost me?
You've probably come to the conclusion that there are a lot of
key people who know your business and customers inside out and who
are real assets for your growth (or survival) going forward... and
who you really don't want to lose!
There are many things you can do to help improve staff
performance, attitude and motivation - many requiring little more
than involvement, communication and recognition. Probably a
lot of things that you are already aware of, but haven't got around
to doing anything about?
If you think the time is right to take a look at how you can get
your team firing on all cylinders and right behind you, give your
Ology Coach a call for a no obligation chat to help you move
forward.
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